Shipping policy

Processing Time All orders are processed within 1–2 business days.

Shipping Times Germany: 2–5 business days

EU: 3–7 business days

 International: 5–12 business days

Shipping Carriers We ship with: DHL, DPD, Deutsche Post

 Shipping Costs Germany: €3.99

 EU: €6.99 Free shipping on orders over €49

Order Tracking Once your order has been shipped, you will automatically receive a confirmation email with a tracking number. You can track your order at any time via the provided link.

Customs & Duties International customers are responsible for any customs fees or import taxes that may apply in their country.

 Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at info@lotusjewelry.com within 7 days. We will assist you immediately.